TERMS & CONDITIONS
Effective / Revised August 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Guild Row mobile application, website, digital member services, and other services made available through those platforms (collectively, the “App”), as well as certain services offered by CoClubChicago LLC d/b/a Guild Row (“Guild Row,” “we,” “us,” or “our”). Please read these Terms carefully. By creating an account, accessing or using the App, purchasing services through the App, or otherwise indicating your acceptance of these Terms, you agree to be bound by them. If you are a Guild Row Member, your membership is also subject to the Guild Row Membership Handbook, which is incorporated into these Terms by reference.
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Guild Row operates a coworking, gathering, hospitality, programming, and membership community in Chicago, Illinois. The App allows users to access or manage membership information, make reservations, purchase tickets or other services, communicate with Guild Row or other users, view programming, maintain account and payment information, and access other features made available from time to time. Guild Row may add, remove, modify, suspend, or discontinue features or portions of the App or its services at any time.
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You must provide accurate, current, and complete information when creating or maintaining an account. You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account. You may not knowingly permit another person to use your account or impersonate another person through the App. You agree to promptly notify Guild Row if you believe your account or credentials have been compromised or used without authorization. Guild Row may require identity or age verification where reasonably necessary in connection with membership, access to Guild Row facilities, alcohol service, events, or other services.
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Guild Row Members are subject to the Guild Row Membership Handbook (“Member Handbook”), as updated from time to time. The Member Handbook governs membership-specific matters including, without limitation:
membership benefits and privileges;
facility access;
guest privileges and check-in;
membership dues;
payment methods;
membership pauses and cancellations;
refunds;
programming policies;
Member and Guest conduct;
health and safety rules; and
other onsite policies.
If there is a conflict between these Terms and the Member Handbook concerning a membership-specific matter, the Member Handbook will control. These Terms will control with respect to use of the App, digital services, intellectual property, user content, disclaimers, limitations of liability, and other matters not specifically governed by the Member Handbook.
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Your use of the App and Guild Row services is subject to the Guild Row Privacy Policy, which explains how Guild Row collects, uses, discloses, and protects personal information. The Privacy Policy is incorporated into these Terms by reference.
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The App allows you to purchase or pay for memberships, programming, event tickets, food and beverage, reservations, merchandise, services, or other offerings.
You agree to pay all amounts associated with purchases made through your account, including applicable taxes and fees.
Guild Row may use third-party payment processors to process payments. Guild Row does not necessarily receive or store your complete payment-card information.
Members must maintain a valid method of payment as required by the Member Handbook. Membership dues, cancellation requirements, pause policies, refund policies, and other membership-specific payment obligations are governed by the Member Handbook and the membership terms displayed through the App.
Prices, fees, benefits, and offerings may change from time to time.
Any changes to recurring membership charges will be handled in accordance with applicable law and Guild Row’s then-current membership policies.
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Reservations, programs, events, food and beverage services, and other experiences offered through Guild Row may be subject to additional terms, availability, capacity limitations, cancellation policies, or fees disclosed at the time of booking or purchase.
Some programs and services may be provided, facilitated, or staffed by independent instructors, collaborators, vendors, hospitality operators, or other third parties.
Guild Row does not control all acts or omissions of independent third parties and is not responsible for third-party products, services, websites, applications, content, or conduct except to the extent required by applicable law.
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You may use the App for lawful purposes only and in accordance with these Terms.
You may not:
use the App for fraudulent, unlawful, abusive, threatening, harassing, discriminatory, or deceptive purposes;
impersonate another person or misrepresent your affiliation with any person or organization;
attempt to obtain unauthorized access to another user’s account or Guild Row’s systems;
interfere with or disrupt the operation or security of the App;
introduce viruses, malware, malicious code, or other harmful technology;
scrape, harvest, crawl, copy, or systematically extract information from the App except as expressly authorized by Guild Row;
reverse engineer, decompile, disassemble, or attempt to derive source code from the App except where such restriction is prohibited by law;
circumvent security, access, or usage restrictions;
use the App to infringe another person’s intellectual property, privacy, publicity, or other legal rights; or
use the App in a manner inconsistent with the Member Handbook or other applicable Guild Row policies.
Guild Row, at its discretion, may restrict or terminate access to the App where it reasonably believes these requirements have been violated.
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The App may include messaging, directories, community boards, profiles, comments, photographs, or other features through which users may submit or exchange information (“User Content”).
You are responsible for User Content that you submit, transmit, display, or make available through the App.
You agree not to post or transmit User Content that is knowingly false, defamatory, threatening, harassing, discriminatory, obscene, unlawful, invasive of another person’s privacy, or that infringes intellectual property or other rights.
Views expressed by individual users are their own and do not necessarily represent Guild Row.
Guild Row does not undertake to review or verify every message or item of User Content. However, Guild Row may moderate, restrict, remove, preserve, or disclose User Content where Guild Row reasonably determines that doing so is appropriate to enforce these Terms, protect users or Guild Row, respond to a complaint, comply with law, or maintain the integrity of the community.
If you believe content available through the App violates these Terms or your rights, you may contact Guild Row using the contact information provided below.
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You retain ownership of User Content you create and submit. By submitting User Content through the App, you grant Guild Row a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, transmit, and otherwise use that content as reasonably necessary to operate, maintain, improve, and provide the App and Guild Row services.
This license does not give Guild Row ownership of your User Content.
Separate rights relating to photographs, video, audio, or other media created by or on behalf of Guild Row at Guild Row premises or events are addressed in Section 10 below.
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Guild Row maintains the right to photograph, film, or record all activities occurring in the public and common area at Guild Row premises, programs, and events.
To the extent permitted by law, by entering Guild Row premises or participating in Guild Row programs or events, you grant Guild Row and persons acting with its authority permission to photograph, film, and record you and to use such images, video, or audio for Guild Row’s promotional, editorial, archival, and business purposes in media now known or later developed.
You waive any right to inspect or approve the final use of such material or to receive compensation for such use, except where Guild Row expressly agrees otherwise in writing.
Guild Row expects Members, Guests, and other users to respect the privacy, dignity, and reasonable expectations of others.
Guild Row may restrict or prohibit photography, recording, livestreaming, or social-media activity that interferes with another person’s privacy, the working environment of Guild Row staff or collaborators, or the reasonable enjoyment of Guild Row facilities.
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The App and its content, features, design, software, graphics, logos, trademarks, service marks, text, images, video, interfaces, and other materials provided by Guild Row are owned by or licensed to Guild Row and are protected by applicable intellectual property laws.
“Guild Row” and related names, logos, branding, and designs are trademarks or service marks of Guild Row or its licensors. Subject to these Terms, Guild Row grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the App for your own lawful, noncommercial use of Guild Row services.
No ownership interest in the App or Guild Row intellectual property is transferred to you.
You may not copy, reproduce, modify, distribute, sell, license, publicly display, create derivative works from, or otherwise exploit Guild Row intellectual property except with Guild Row’s prior written permission or as expressly permitted by law.
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The App relies on and integrates with third-party technology including, without limitation, payment processors, reservation systems, communications providers, analytics services, mapping services, social platforms, or other third-party services.
Guild Row does not control these third parties and cannot guarantee their availability, accuracy, security, or performance.
Your use of certain portions of the App may additionally be governed by applicable third-party service provider’s terms and privacy practices.
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Guild Row does not guarantee that the App or any particular feature will be available at all times.
The App may be interrupted, unavailable, delayed, or impaired because of maintenance, upgrades, network failures, third-party service interruptions, equipment failures, security events, internet conditions, or circumstances beyond Guild Row’s reasonable control.
Guild Row may issue updates, corrections, improvements, or new versions of the App from time to time.
Certain updates may be required in order to continue using the App.
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Guild Row may suspend or terminate your access to the App if you materially violate these Terms, misuse the App, fail to pay amounts properly due, engage in fraudulent or unlawful conduct, create a safety or security risk, or otherwise engage in conduct warranting suspension or termination under the Member Handbook.
Termination of App access does not eliminate payment obligations or other obligations that accrued before termination.
Termination of a Guild Row membership is governed by the Member Handbook.
Provisions that by their nature should survive termination—including intellectual property protections, payment obligations, disclaimers, limitations of liability, indemnification, and governing-law provisions—will survive.
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TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APP AND DIGITAL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
GUILD ROW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND AVAILABILITY.
GUILD ROW DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, OR THAT INFORMATION AVAILABLE THROUGH THE APP OR PROVIDED BY THIRD PARTIES WILL ALWAYS BE COMPLETE OR ACCURATE.
Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.
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To the maximum extent permitted by applicable law, Guild Row and its owners, officers, employees, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the app or these terms, including loss of data, profits, business opportunities, or goodwill.
To the maximum extent permitted by applicable law, Guild Row’s total liability arising out of or relating to the App or these Terms shall not exceed the amount you paid directly to Guild Row during the twelve months preceding the event giving rise to the claim.
The limitations of liability set forth in this Section apply solely to Guild Row and the other protected parties identified above and do not limit the liability of App Users or Members. Guild Row reserves all rights and remedies available under these Terms and applicable law with respect to any breach, unlawful conduct, misuse of the App, infringement of rights, or other actionable conduct by an App User or Member.
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To the extent permitted by law, you agree to indemnify and hold harmless Guild Row and its owners, officers, employees, agents, affiliates, and service providers from claims, liabilities, damages, losses, and reasonable costs and attorneys’ fees arising from:
your material violation of these Terms;
your unlawful use of the App;
User Content you submit through the App;
your infringement of another person’s rights; or
misuse of the App by a person using your account with your authorization or as a result of your failure to reasonably protect your account credentials.
This provision does not require you to indemnify Guild Row for Guild Row’s own negligence, willful misconduct, or other conduct for which indemnification would be prohibited by law.
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Use of the App, participation in Guild Row services, or Guild Row membership does not create an ownership, partnership, joint venture, agency, employment, fiduciary, or equity relationship between you and Guild Row.
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By using the App or providing Guild Row with an email address or mobile number, you consent to receive communications from Guild Row electronically as permitted by law.
These communications may include account notices, membership information, receipts, operational notices, policy updates, reservation information, and other transactional or administrative communications.
Marketing communications will be handled in accordance with applicable law and the choices made available to you.
You agree that electronic notices and communications may satisfy any legal requirement that a communication be provided in writing, to the extent permitted by law.
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Guild Row may update these Terms from time to time.
When material changes are made, Guild Row will provide notice through the App, by email, or by posting an updated version to the App and Website.
The revised Terms will state the date on which they became effective.
Your continued use of the App after revised Terms become effective constitutes acceptance of those revised Terms to the extent permitted by applicable law.
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These Terms are governed by the laws of the State of Illinois. To the extent permitted by law, any judicial action arising out of or relating to these Terms or the App shall be brought in a state or federal court located in Cook County, Illinois, and you consent to the jurisdiction of those courts.
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If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.
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Guild Row’s failure to enforce any provision of these Terms is not a waiver of its right to enforce that or any other provision later.
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You may not assign or transfer your rights or obligations under these Terms without Guild Row’s prior written consent.
Guild Row may assign or transfer these Terms in connection with a merger, reorganization, sale of assets, financing, or other lawful business transaction.
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These Terms, together with the Privacy Policy and, where applicable, the Member Handbook and any additional terms presented to you in connection with a particular Guild Row service or transaction, constitute the agreement between you and Guild Row concerning the subjects they address.
For membership-specific matters, the Member Handbook supplements these Terms.
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Questions concerning these Terms may be directed to:
CoClubChicago LLC d/b/a Guild Row
3130 N. Rockwell Street . Chicago, Illinois 60618